Audits of Program Delivery
This service, contracted either as a phase of the overall CBS consulting or as a discrete support service, would comprise the following components:
Components of an CBS Audit:
- a review of contractual arrangements, including program objectives, program design and delivery system;
- the development of criteria to determine the success of all aspects of the program;
- the design and development of the methodology and the instrumentation required to determine the fidelity of the external provider's commitments relative to your organization's stated needs and contracted services;
audits of the following program elements:
- appointments scheduling, including turn-around time;
- utilization data, including statistical reports;
- counseling outcomes;
- confidentiality protocols;
- clinical management;
- account management; and
- cost-benefit effectiveness;
- the collection, organization, analysis and reporting of the audit data; and
- assistance in developing and applying the decision process.